Replay project broken: “An unexpected error has occured” and I cannot access the project files.

[KohllahStudios]

For some reason, only one of my projects are inaccessible. When I try to open it, as the owner, I get a “An unexpected error ah accrued” and I cannot access the project files.

[Megan]

Hi @KohllahStudios, let's jump right into this! 

I'd more than appreciate it, if you could send me a screenshot, in order for me to have a visual of the error you receive too. 

Keep me posted, and we'll take it from there!

[KohllahStudios]

How would I send you a screenshot

[Megan]

Hey @KohllahStudios, thanks for the speedy reply!

You should be able to click the camera-like icon when replying back to us, and attach your screenshot.

[KohllahStudios]

 

[Megan]

Hey @KohllahStudios, thanks for that! 

I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?

Apart from that, do you get any better results on other browsers?

[KohllahStudios]

I have tried on other browsers, both on mobile and desktop, and the others that have edit access can still see it. It’s just on my side

[Jay]

Hi @KohllahStudios, thanks for the details. Please could you contact the support team with this information for them to investigate further.