Forum Discussion

qihangZH's avatar
qihangZH
Explorer | Level 3
3 years ago

Why my external hard drive can not be seen by Dropbox backup?

I work with my WD Mypassport external hard drive. For safe, I backup it for the first time and then I hope it works. However, when I KEEP plugged in and restart, the dropbox backup said it could not ...
desktop
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The external drive backup feature syncs files once every hour, after the drive is connected and sync. Did the drive sync correctly when it was connected?

qihangZH's avatar
qihangZH
Explorer | Level 3
3 years ago

Dear Jay,

 

Yes, If connected, it will work properly. But it could not connect after take a lot of times in the condition I sent.

Besides, Dropbox(Basic function) could work will and sync real-time. The problems only occures in backup.

 

Some other problems may not relative with "connection" but the preference-selection subfolders, I think it is another problem and I will have another idea to share.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!