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naima's avatar
naima
Explorer | Level 4
3 years ago

Zoom recordings not being uploaded

Hello!   I have connected Zoom to Dropbox, and for a few months it was working great.   Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.   I get ...
Third Party Integrations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Have you tried unlinking and relinking?

 

Making sure you've enough quota?

naima's avatar
naima
Explorer | Level 4
3 years ago

Thank you Mark -- yes, I did.

 

And yes, there's plenty of quota left.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi naima, I'd be more than happy to help! 

     

    Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps.

     

    Let me know of the results!  

    • naima's avatar
      naima
      Explorer | Level 4
      3 years ago
      Thank you Mary.

      I did that.

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