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Zoom recordings not being uploaded
Hello!
I have connected Zoom to Dropbox, and for a few months it was working great.
Now, only the audio transcript gets copied from Zoom, but not the actual video recordings.
I get ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi naima, are you the person that create/host the meeting in Zoom?
Do you have any screenshots of the message that you see when this happens?
Yes, the Zoom account owner is creating the meetings.
I know it was done correctly because it does work *sometimes*.
I cannot find a pattern that explains why it works sometimes and not others.
Not file size, time of day, number of participants, recurring meeting or standalone … it’s just random.
There is no error message. Just the standard email that says, “ … it’s taking longer than usual to copy” from Dropbox.
Really baffling.
I’ve disconnected and reconnected a few times.
Will watch behaviour now for the next couple of days.
So frustrating.
I know it was done correctly because it does work *sometimes*.
I cannot find a pattern that explains why it works sometimes and not others.
Not file size, time of day, number of participants, recurring meeting or standalone … it’s just random.
There is no error message. Just the standard email that says, “ … it’s taking longer than usual to copy” from Dropbox.
Really baffling.
I’ve disconnected and reconnected a few times.
Will watch behaviour now for the next couple of days.
So frustrating.
- Walter
Thanks for keeping us in the loop naima - please let us know of any updates!
Hello,
Observed — same weird glitch. 1-2 meetings get copied across, but the rest:
- folder gets created
- one file only gets copied (the transcript)
I have disconnected / reconnected.
Confirm plenty of space quota left.
Meeting created by account owner, and logged in
What else can I try to fix this please?
