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Did you take our survey? Here’s an update

Did you take our survey? Here’s an update

Graham
Community Manager
As some of you may remember, we ran a Sense of Community survey here on the Dropbox Community Forum last year. The survey has now finished and we’re really happy with what it has told us about our Community and the needs of all of our members.
 
 
We’d like to say a very big thank you to everyone who completed the survey, we really appreciate the time it took to answer all the questions (there were quite a few) and your honesty in giving your feedback.
 
 
We also promised a small token of our appreciation to each of the first 25 people to complete the survey. We have notified everyone who qualified for a reward and we’re delighted to say they have all been processed, including a lovely donation to the Dropbox Foundation as some of you instructed. If you weren’t lucky enough to receive one of our rewards, fear not, there will be more opportunities to get your hands on some goodies in the near future!
 
 

What the survey told us

 

 
It’s fair to say the survey has opened our eyes to some things and given us some new insights into the Community, some good, some not so good, and we’ll be taking time this year to work on improving the overall Community experience for all our members based on what you told us.
 
 
We’re happy to say that overall, the majority of people who responded to our survey have had a good experience here on the Dropbox Community Forum. It’s also clear that most of you feel like the Community is a place where you can come to find the answers you need, whether they come from a fellow member or by following the steps outlined in this guide on How to search the Dropbox Community. We know it’s not perfect, and we’re glad to have your input so we can improve for the future!
 
 
One thing that we found interesting was that the vast majority of people who took the survey believe they are completely anonymous within the Community, and that our members do not recognize or know who each other are. So, we were wondering, is this a good thing? Are you happy that people don’t know you or would you like to get to know your fellow Community members a little better and, likewise, them you, or would you prefer to remain anonymous here? We’d love to hear your thoughts on this.
 
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It’s not too late to have your say

 

 
While our survey is closed, we’re always open to hearing your feedback on the Dropbox Community Forum. Whether you’ve had a good, or bad, experience in the Community, or even if you’ve got an idea that could help us run things a little more smoothly, we’d love to hear your feedback! Our comments are always open, so if there’s anything at all that springs to mind, please let us know below.
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