How do i unlink dropbox app on my ipad ?

[Bradlkt]

Hi there,

i just cannot find any instruction to sign out of dropbox app on my ipad mini. 

[Mark]

Go in to the app on the iPad
Click on home
Click on the cog/gear icon
Click on your account name/email at the top
Click on 'Sign out from this Dropbox'

[Bradlkt]

Thanks for yr reply. I click till the last step the setting pop up that has my email account but it does not click further. I am on a ipaa mini. Can i send you the screan shot personally?

thanks

[Karina]

Hey @Bradlkt 

Thanks for reaching out! 

To unlink your iPad from your Dropbox account, you can follow these steps: 

1. Sign into your Dropbox account at www.dropbox.com

2. Click your name at the top of any page to open the account menu.

3. Click on your "Settings" and from there, navigate to the "Security" tab.

4. Once you get to the "Devices" section, click on the X next to the name of the iPad you want to unlink. 

Alternatively, if you'd like to unlink directly from your iPad, you can follow these steps instead: 

1. Open up the app and go to "Settings" (bottom right of menu)

2. Scroll down until you find "Unlink iPad from Dropbox" & click on it. 

3. Tap on "Unlink iPad" to confirm that you want to proceed with this action.

This will lead you to a point where you can choose if you'd like to link a different account or create a new one. 

Hope this helps you out and feel free to write back if you've got any further questions!

Thanks and have a great day, 

Karina

[Karina]

Hey, just as a quick follow up - when you open up the settings on your iPad and find your email address, scroll down to the bottom, to find the option "Sign Out from Dropbox".

Feel free to reach out to our Dropbox Support team at www.dropbox.com/support or go to http://bit.ly/2m56L7z in order to submit a support request and include a screenshot of what you're seeing, if you're still experiencing issues with this. Thanks! 

[Bradlkt]

Hi karinaa,

thanks for the support. I think yr instuctions are for older version . I hv to write dropbox support that you gave me . I hv to send them a screen shot of it. 

The version i hv on my ipad mini is click on the gears. Then there is a setting pop up. It has my email address. I tried click on my email address but nothing happen.

The online version of drop box , i can easily find the sign out. I am puzzeled why ppl call it unlink where i want to sign out.

[Mark]

You dont click on the email address Bradlkt, you click on the box under it that says 'Unlink'

Unlink and signout are pretty much the same thing - you are removing the links between Dropbox and your device.

[Bradlkt]

Hi Mark,

There isnt a box in the setting 

[Rich]

That window scrolls. Swipe up for the remaining options.

[Karina]

Hey again @Bradlkt !

If you scroll down on that Settings page on your iPad you should see this option: 

Let us know if you're able to find it, thanks!