About Karina

Hey again @jonob thanks for taking the time to write back!    I completely understand your thought process on this and get your point of view! As mentioned, I'll include all the comments in my feedback report regarding this thread.     - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -    To try and explain the purpose of the new structure to anyone curious:   It's essentially, grouped into two sections, the personal and Business section of your account. This completely splits everything in half and, from there, you can chose how to organise the account.  The team space is shared with everyone on the team, so that there's structure to the team as a whole, and it focuses more on sub categorizing the team into a customizable structure depending on levels and tiers within the work environment - This helps the team be on the same page and avoids complications.    We've got a cool example on the Help Center, showing how this would look for a new team member:      So, even though the team space is accessible to the entire team, not all content is accessible, and can limited depending on what each members role is on the Business, and what content they need access to.    Admins can also choose if they'd like everone or only admins on the team to have edit-access to the top - level of the team space.   So, if you've got a Business with different departments, you would organize it somewhat like this:      Member Folder Karina LastName (my personal space) (I can create nested shared folders if I'd like, or keep files private - each one of my team members has their own team member folder, and no one else can see each others)   Team Space   HR (shared folder) Marketing (shared folder) Finance Team (read only folder)   Legal (no access folder) Management (no access folder)     If you'd like to prevent members from seeing the main department folders, you can label the top-level with generic names (turn all folders into "no access" folders, and sub-categorize all the different departments and levels of your Business.    Hope this example helps anyone experiencing any confusion, or simply wanting to get a visual understanding of what this looks like.  Happy Friday!    ... View more

Hi again eveyone, and welcome @Kaimalino & @Sparky15756 - hope y'all are good! 😊   After looking into this a little bit, I’ve found some info that might explain syncing issues and infected files.    The Dropbox desktop client uses the " .dropbox.cache" folder as a staging area to download your files in small chunks. Sometimes antivirus programs will pick up these partial files as false positives and continuously quarantine them.    The problem is that Dropbox keeps downloading the file in an attempt to sync the file down to your device. So, I’d recommend adding the Dropbox cache folder to an ignore list so that Dropbox can correctly sync that file and/or temporarily disabling your antivirus.    Once synced, you should no longer see these warnings or quarantine messages.   Now, for those of you experiencing issues with the install or start up of the application, see if you’re also able to add the cache folder to an ignore list - If you’re still experiencing issues after this, I definitely think it would be best for our specialists to take a closer look, so please log an official request at: www.dropbox.com/support    From there, feel free to write back with your ticket ID’s and I’ll be happy to search for the cases on our back-end and forward them along.  Thanks so much and happy Friday!      ... View more

Hey there @rhw3   Thanks for the follow up - and noted! We'll go ahead and file this as a feedback report with our team.    Feel free to get back to @Sanchez and myself if there's anything else you'd like to share or check with us. Thanks and have a great day! ... View more

Hey @LHIA welcome to the Community and thanks for your question!      The new  option allows you to export your entire docx file into a Paper doc in one simple click!    The purpose for this is because it allows you to assign to-do's (with due dates), and "@" mention others you're collaborating with on any sections of the doc you'd like them to see.    Here's a screenshot of the pop-up message you may have noticed when first accessing a doc online:        Regarding the formatting you mentioned, Paper has the basic format features and abilites availalbe, and currently they would need to be manually re-applied, as they don't transfer over.    I'll be happy to log a feedback report with our Paper Dev's on this behavior, if you'd like, for future consideration.    Hope this helps and feel free to let me know if you've got any further questions. Thanks & have a beautiful day!  ... View more