cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

Android app not installing on 4.4.2?

Level 4

I reset my Huawei 302 Stream phone and am now unable to re-install Dropbox. Google Play tells me that the app is not compatible with my device. If I remember well, the app requires Android 4.4; my version is 4.4.2 (and can't be upgraded). Perhaps there are other factors than the Android version that prevent it from working.

Is there a way for me to install Dropbox on this phone?

3 Replies

Re: Android app not installing on 4.4.2?

Dropboxer
Hi there @Bernd B.1
 
If you have an Android device and you want to run the mobile app, as you correctly point out, a 4.4 (KitKat) OS or later is required. You can find out what OS you’re currently using here.
 
Having said that, could you please reboot your device and, if the behavior persists, try to download the mobile app directly from this link
 
If you're still experiencing the same behavior, could you please send me a screenshot (without any personal info) of the error message that you see so as to have a better visual understanding of your query? 
 
Let me know of any updates!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Android app not installing on 4.4.2?

Level 4

Thanks Lusil. For now I have a different solution: Before resetting my phone, I had used a Huawei utility "clone phone" to copy everything to an other Stream (yes, I have two of those). It occurred to me that I should make use of that clone.

After cloning the clone back to the original phone, the Dropbox app is back and I am happy. I checked that the version that is installed on the phone is 140.2.6, which is the newest version (May 3) on the Play Store. It looks everything is OK for now.

Bernd.

Reply
Loading...

Re: Android app not installing on 4.4.2?

Dropboxer
Hey @Bernd B.1, glad to hear that you were able to resolve your concern in the end - awesome work on the troubleshooting! 
 
If you have any other questions in the future, don’t hesitate to give us a nudge. In the meantime, have a wonderful day ahead! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Mobile

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Android app not installing on 4.4.2?
94 Views
3 Replies
1 Like
Solved! : See solution
Who's talking
Top contributors to this post