ASUS 500GB Promotion

[hopinvaca]

I did all the setting up from the new ASUS computer promotion for the free 500Gb of space for 6 months. I clicked the 500 free space that was installed on my new ASUS and followed all the steps from my new ASAUS computer that only received 2GB of space for my new Dropbox account. I would like to speak with someone about getting my 500GB of free space promotion added to my Dropbox account. Main reason I purchased the ASUS laptop. Below is a screenshot proving that my computer is eligible, this was preinstalled on my laptop. Please have someone contact me or please add the 500GB of space. Thank you for your time.

[Jay]

Hi @hopinvaca, thanks for bringing this to our attention.

What is your current location when you activated the promotion? 

Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first?

This will help me to assist further!

[hopinvaca]

I clicked on the Dropbox redeem 500 GB space and it had me open it Dropbox from there and create an account.

[Jay]

Could you try completing the get started steps on your account to see if this helps?

[MHrizvi]

Is your issue resolved, because im facing the same issue and dont know how to redeem the offer.

[Nancy]

Hey @MHrizvi! I hope you’re doing well. 

Did you follow all the steps outlined in this Help Center article, and you still can’t see the additional space added to your Dropbox account?

[JohanXB]

I activated a 6-month 500 GB memory with MyAsus promotion on August 30-31. So far I don't have access to 500GB, dropbox is asking me to subscribe.

[Hannah]

Hey @JohanXB, sorry to hear about that!

Can you check this article, to make sure all steps were followed correctly?

[JohanXB]

Yes, I did everything correctly. I live in Georgia (Tbilisi), could this be a problem?

[Hannah]

No worries, @JohanXB, can we send you an email, so we can look further into this?