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ASUS 500GB Promotion

ASUS 500GB Promotion

hopinvaca
New member | Level 2

I did all the setting up from the new ASUS computer promotion for the free 500Gb of space for 6 months. I clicked the 500 free space that was installed on my new ASUS and followed all the steps from my new ASAUS computer that only received 2GB of space for my new Dropbox account. I would like to speak with someone about getting my 500GB of free space promotion added to my Dropbox account. Main reason I purchased the ASUS laptop. Below is a screenshot proving that my computer is eligible, this was preinstalled on my laptop. Please have someone contact me or please add the 500GB of space. Thank you for your time.

 

Screenshot 2023-04-28 182007.png

21 Replies 21

JohanXB
Explorer | Level 3

of course 
[removed per the Dropbox Community Guidelines]

Hannah
Dropbox Staff

Great! I just reached out to you via email, so we'll continue there!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Sainev
Explorer | Level 3

Hi, sorry for replying an old post. Can you please help me too? i already did the instruction from My Asus app, but when i look at my Dropbox storage, currently my storage is still at 2gb.
Please kindly help, thanks in advance!

Sainev
Explorer | Level 3

Hi guys, So i bought a new ASUS computer that was advertised as eligible for a 6-month free 500GB Dropbox storage promotion, then I followed the instructions to redeem the promotion, but currently my Dropbox account only have 2GB of storage space. I would appreciate it if you could investigate this issue and add the 500GB of storage to my account. Thank you for your time and attention to this matter.

Walter
Dropbox Staff

Hey @Sainev - sorry to hear you're having issues with this.

 

Could you confirm that you've followed these steps and that you've also completed the getting started steps when you created the account?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sainev
Explorer | Level 3
Hi, yeah I already followed those steps, I installed and registered the Dropbox app through MyAsus app.
I haven't completed the getting started steps, I will do it now then I will get back to you.
Thanks a lot

Sainev
Explorer | Level 3

Hi there, I've completed the getting started steps, and the 500GB storage upgrade hasn't been applied yet. Currently, my storage is at 2.25GB, which is only a 250MB increase. Could you please assist me with this issue?

Megan
Dropbox Staff

Hi @Sainev, happy Monday! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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grushevka
Explorer | Level 3

Hi. I have same problem. I followed all steps. Installed dropbox via MyAsus. Then login and logout mistakenly/ And i think after that 500 Gb gone. What can i do in this situation?

Megan
Dropbox Staff

Hey @grushevka, no worries, I'm here to help as much as possible!

 

I'd need some account-specific info in order to send this request to the relevant departments, so I think sending you an email would be a better idea. 

 

What do you think? 

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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