Apple ID issue when upgrading

[Chilldad]

Hello, I have a Dropbox account and I’m trying to upgrade to the premium account that’s $12/month but it says an Apple ID has already been used and it won’t let me upgrade. I have had Dropbox in the past with a different email but this would be a new account. Dropbox take my money!

[Jay]

Hi @Chilldad, thanks for posting today.
 
Are you attempting to upgrade via the Dropbox mobile app?
 
Did you link your previous account to the same Apple ID in the past?
 
This will help me to assist further!

[Chilldad]

Hello, yes I believe my Apple ID was linked in the past. I have tried on mobile app and on safari for iPhone

[Jay]

Try unlinking your Apple ID from Dropbox first, to disconnect the old account, and see if you can then use it on the new account.