Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it.
When I go to send an email about this problem I'm only given the option to write about billing issues.
Tried the chat feature but that was no good.
If there's a phone number I can call, please let me know. I WANT TO GIVE YOU MY MONEY, DROPBOX!
This is what I see.
Hey @impossiblefunky, thanks for bringing this to our attention.
Have you tried from a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @impossiblefunky, interesting behavior.
Could I send you an email, in order for us to have a look?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes please! I sent an email earlier but haven't gotten a response.
[email removed as per Community Guidelines]
Just sent you an email @impossiblefunky!
I'll see you there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I've emailed back a few times but haven't heard from you yet. @Megan
I just responded back to you @impossiblefunky.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!