File request - empty page

Hi Simofi, let's jump right into this! 

If you try to use an incognito tab on any of your browsers, does your File Request still appear empty? 

Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there?

Keep me posted!

Hi Megan,

yes i tried it in incognito as well - same issue.

I can see the requests and also see the views.

Hi Simofi, could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

Have a look and let me know of any updates, thanks!

Hi Megan,

like I said i tried it in different networks (company, at home and Cellular network) with different browsers (Edge, Chrome and Firefox) and devices but the site is always empty.

Is there a way to send you the link via PM so you can test it for yourself? 

Thanks for your help!

Happy Monday Simofi! 

Can I send you an email, in order for us to have a closer look into this? 

Yes of course! Do you see my address or should I post it here? 

You should never post your email address in a public forum Simofi.

I just sent you an email, in order for us to have a closer look into this. Thanks! 

Hi Simofi , really sorry for the inconvenience! The issue should have been fixed now.

Hi,

Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.

Help!

John