Can't access my old email, need to cancel subscription

[kle081]

Hi there,

I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account. 

[stmagh1990]

I am having the same issue tied to two previous work emails that I no longer have access to. The chat representative could not understand that because he told me repetitively to log in using those email credentials in order to reset the password, and that was the only solution. Hoping someone can help me here!

[Walter]

Hi there @stmagh1990, sorry to hear about this.

Could you please let us know your ticket ID since you've already been in contact with our support team?

[stmagh1990]

Thank you @walter. I was never given a ticket number, as I communicated via the chat option (after numerous attempts to call). I have to chat transcript if that would be helpful.

[stmagh1990]

Sorry for the double post. You can ignore this one!

[Megan]

Hi @stmagh1990, no worries! 

Could I send you an email, in order for us to have a closer look into this? 

[JT Ow]

Hi there,

I also need help with cancelling subscription.

How do I get in touch with your cs team?

Thank you.
JT

[Megan]

Hi @JT Ow, welcome to our Community! 

I just sent you an email. Feel free to have a look and respond back to me as soon as possible. 

Thanks a bunch! 

[Zeishan]

Hello everyone, I cant sign in to my dropbox paid account, I forgot login credentials. I have a subscription for my credit card. I have the transactional ID, but the system doesn't recognize that transaction ID. please help.

[Megan]

Hey @Zeishan, no worries, I am here to help! 

Can I send you an email, in order for us to have a closer look into this, please? 

[frankinf]

I signed up for the plan under a work email for a firm I no longer work for. I am still being billed with no way to cancel because it sends a code to the email after login. How can I cancel the membership?