Can't cancel Professional trial

[Marina Matic]

Hello,

I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" to a Family plan by my coworker and now I can't find my free trial cancel option anywhere. Did it maybe dissapear because I am upgraded to the Family plan? Thanks! Marina

[hlrubinstein]

On the website

[Megan]

Hi @hlrubinstein, what exactly is reported in your plan tab at the moment, in regards to your account's quota? 

[hlrubinstein]

Drop Box Basic

[Megan]

And does it also show 2GB of quota @hlrubinstein?

Can you also check your emails, to see if you have any Dropbox related emails, that indicate your trial started there? 

[hlrubinstein]

Hi Harvey,

We hope Dropbox Professional has elevated how you create and share your work.

Just a heads up—your trial ends July 14, 2023.

Visit Dropbox

Your trial ends on July 14, 2023. If you don’t cancel your free trial by that date, we’ll charge you yearly until you cancel. If you’d like to cancel your trial or subscription, access your account settings. You may also contact support at any time.

[Megan]

Hi @hlrubinstein, awesome, that's great. 

And is the email address that you're checking, and that you received this email to, the same one as the account you're seeing online?

[hlrubinstein]

Yes

[hlrubinstein]

Please confirm that my Professional Trial is canceled and I will not be charged an annual fee.

Thank you.

[Nancy]

Hi from me as well, @hlrubinstein! 

Can you please send a screenshot of what you see on this page? If it shows that you have 2GB of space, and not 3TB instead (which is the storage provided by Dropbox Professional), then you should be good.

[hlrubinstein]

I can’t figure how to send a screenshot. Does this confirm my trial Professional has been cancelled?

Thanks