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Frances11's avatar
Frances11
New member | Level 2
7 years ago
Solved

Can't update credit card details on the site

trying to change credit card on file---HOW???  
Payments
  • Elixir's avatar
    Elixir
    7 years ago

    Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

     

    1. Sign in to dropbox.com.
    2. Click the avatar at the top of any page.
    3. Click Settings.
    4. Click Billing.
    5. Click Update on the Payment method tab.
    6. Select your new payment method and enter the requested information.

    Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

     

    More info: https://www.dropbox.com/help/billing/change-information

     

Rebecca Phillips's avatar
Rebecca Phillips
New member | Level 2
5 years ago
I have no Billing link to click
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Rebecca Phillips, thanks for nudging us on this thread!

 

If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab. 

 

Let me know what you find - thanks!

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