Can't upgrade - Can't contact customer support.

[silverpants]

I had a 2TB Plus account until my debit card expired a few days ago.  So now I'm on basic - with lots of warnings that I don't have enough space (of course).

When I go to upgrade back to the Plus account - I get this every day:

"Something went wrong. Please refresh the page or contact customer support."

But I can't see how to contact customer support while only having a Basic account.  It's catch 22.

[Jay]

Hi @silverpants, thanks for bringing this to our attention.

Are you trying to upgrade via the site directly, or via the mobile app?

If you're upgrading via the site, could you try switching browsers to see if this helps?

Keep me updated with any progress!

[silverpants]

I have tried both Chrome and Edge with sams result.

When I try via my phone app and use Google Play Subscription - it says "This Account has already been upgraded"

Yet my account is in basic mode and I cannot backup my data.

I need someone to sort it out. It's a mess.

[Jay]

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your previous billing info.

[JASON FALLON]

Having same problem. was there ever a resolution to this?

[Megan]

Hey @JASON FALLON, sorry to hear you're having issues with this.

May I ask if you've tried an alternative payment method to upgrade your account?

Can you maybe send us a full-page screenshot of the last page you can get so that we can have a visual too?

Thanks so much!