2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
Billing messages are **bleep**
This information is not required, but it makes it easier for our Community members and support team to help yo It's mad- your message says "363 days to renew, but it's "urgent" Billing messages are **bleep**, what is the correct position? And of curse i cant ring you or email to get an answer. see screamshots attached. i've never understood why you enjoy keeping Support so poor.
I can't deactivate my Dropbox free trial because of an error
Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to get 200 GB. I've then tried to deactivate it, and it succeeded, but it said I'm still in a free trial, even though I'm not, therefore I can't delete my account. Is there anyway I could get my account deleted, or at least fix the problem deactivating my subscription?
I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of £79.96, which should appear in your account within 3–5 business days depending on your bank" It has now been more than 3-5 business days and I have not received the full refund as promised. I tried to reply via the customer portal but it said I no longer had access to it. I tried to reply via email, as they said I could, e.g. "If there’s anything else I can help with, just reply to this email and I’ll be happy to assist." So I did, and got this email back: "Hi, Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team." This is absurd. Thanks.
Bring back export files feature
When sharing files you used to be able to text or email the actual file and not just a link. You would choose export and then would be given the option to share a copy of the actual file or the link. With the scammers having so many digital link click bait links it's not very trust worthy to just send a link. It is one of the main functions I use regularly besides automatic camera uploads. What is the purpose of having a premium plan if it doesn't work for the reasons one needs it to work?
Can’t delete my team’s account and get back to my Plus plan with 2TB storage
Dropbox Plan: originally Plus, accidentally signed up for Teams (want to cancel Teams) Payment Method Card How did you upgrade? Dropbox website Question or Issue I accidently signed up for the Teams free trial when I was trying to add a password to a folder on my personal Plus account. The trial has expired and my account is now locked. Every time I try to cancel/delete my team is tells me there is an error and to try again. I tried to go into the admin console and convert my account back to a personal/Plus account with no success — whenever I try to go to Settings on the Member section it tells me I don’t have permission. I am unable to use my account I’ve had for 6+ years. Please help! My support Ticket is #25869484. Please help! I can't afford to lose 6 years worth of work!!
Unable to contact support
I am extremely disappointed. There is no way to contact support. There is only this forum, where you need a degree just to be able to write, and where I already know I will never get any support. Anyway, I will post a specific question. This is not what I expect from a reputable company.
I want to discuss plans and options to access my work Dropbox account
Dropbox Plan Previous Business Admin) Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop and Phone are connected Question or Issue I closed my professional DropBox account around a month ago. After the fact, I realized my personal folder was not accessible because it was embedded within my previous professional folder. I tried to access it and was charge for a renewal. I cancelled that. I tried to transfer files and was denied access to that function. What is the cheapest way to reopen my Professional DropBox Account, i.e. for a limited time, like one month? I can't seem to get a phone number or email address to discuss plan options with DropBox sales. Any suggestions?Why did I receive an email that my files will be deleted?
Dropbox Advanced Plan (Unlimited) Question or Issue Hello Dropbox Community and Support Team, I am writing this post out of genuine concern and urgency, hoping someone from Dropbox can provide clarity, accountability, and a viable resolution. I was a long-time user of the Dropbox Advanced plan, back when it offered unlimited storage. At the very beginning of my Dropbox journey, I asked Dropbox Support one very specific and critical question: If I use Dropbox for years and end up storing a large amount of data (for example, 50TB), and later decide to stop my paid plan, what happens to my data? Will it be deleted, or will it remain safe on my account? I was clearly told by Dropbox Support that: All the data I had already uploaded would remain permanently on my account My data would not be deleted as long as my account remained active The only limitation would be that I would not be able to upload any new data This was a fair and reasonable policy, and it was a major factor in my long-term trust in Dropbox. Discontinuation of Unlimited Plan & Reconfirmation from Support When Dropbox discontinued the unlimited storage plan and moved to per-terabyte pricing, the cost became completely impractical for a personal user with ~50TB of data. Before making any decision, I again reached out to Dropbox Support to reconfirm what would happen if I chose not to continue with an active paid plan. Once again, I was explicitly told: My existing data would remain safe My data would not be deleted As long as my account stayed active, Dropbox would retain my files This was escalated and reconfirmed by higher-level support in March 2024. Sudden and Alarming Deletion Notice Now, completely out of the blue, I received a notification stating that: My data will be deleted by January 30, 2026 I am required to reduce my account usage to under 2GB This is extremely alarming and directly contradicts multiple written assurances I received from Dropbox Support over the years. My Concerns How is this allowed? This is the exact scenario I proactively asked about—multiple times—and was clearly assured would neverhappen. How am I supposed to download 50TB of data? Even with fast internet, downloading this volume of data within a limited time window is unrealistic, costly, and technically challenging. Why is Dropbox not standing by its own commitments? Trust was built on explicit support assurances. Changing this retrospectively puts long-term users at severe risk. What I Am Asking For A formal clarification from Dropbox on why previous commitments are no longer being honored An exception, grandfathering, or alternative solution for legacy unlimited-plan users like myself At the very least, a realistic and humane transition path that does not put decades of work and data at risk This situation is extremely stressful and disappointing for someone who trusted Dropbox for years as a long-term data archival solution. I sincerely hope someone from Dropbox can step in, review my case, and provide a fair resolution. Thank you for taking the time to read this. I look forward to a response. — A long-time Dropbox user and supporter
