Can't upgrade account. It won't allow me to verify the payment.

[rjmassey]

Please could someone from sales get in touch? I'm trying to purchase dropbox plus but the dropbox web site appears not to be contacting my bank. See attached screen shot  - the popup appears where I should be able to verify my identity, but then nothing appears in the box. I've tried from two browsers, and have waited several minutes. Thank you.

[Megan]

Hi @rjmassey, let's see what we can find on this.

Can you also try an incognito mode on one of your browsers to see if the same thing happens then? 

Also, do you try to start a new trial, or purchase the Plus plan itself? 

Keep me posted!

[grnbck]

Hi, I got the very same problem. Tried incognito mode and to buy a new plus plan (but the system wouldnt´t let me).

[rjmassey]

Thanks. It didn't work on other browswers, incognito mode, or other computers. I eventually got in touch with someone at dropbox via facebook messenger. They confirmed that dropbox are having trouble with their 3DS, the bank verification system. (But I'm still glad to hear from you too that it's not just me.) They are working on a solution... don't know how long it will take...

[Megan]

Hi @grnbck & @rjmassey, how are you? 

Just wanted to check in with you on this one. Do you still face the same situation on your end when trying to purchase a plan? 

Let me know! 

[Human Torus]

Hi - I too am receiving a blank box every time I attempt to go through the process to sign up for the free trial.

It's a bit ridiculous really - for a company the size of DropBox with the amount of revenue and business it gets from society. 

I am considering asking a friend whom is a tech journalist- to try this herself.

Perhaps some young bright tech graduates could design a better service for us all?

Max

[Megan]

Hi @Human Torus, happy Monday! 

Have you by any chance tried any of the troubleshooting steps mentioned in this thread? 

Did you try a different browser? If you did and you noticed the same behavior, can you send me a screenshot? 

Thanks a lot! 

[Hammerheart]

same issue. highly annoying.

[kyle altringham]

Same issue, it of a joke really

[BlakeL]

Same issue. Trying to buy the Small business plan as someone who had it through HelloFax and for whatever reason not have the basic plan and cannot upgrade. Please assist as this is becoming a huge issue for our business over the past few days. Yes, I have done all of the troubleshooting in this thread