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emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
Rgdamian's avatar
Rgdamian
Explorer | Level 3
1 year ago
I am in a similar situation and cannot cancel my account. I have already been charged for one year that I did not access the account and the second year is coming up. Please help, support team!
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi there, Rgdamian, I'd be happy to help! 

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

    • Rgdamian's avatar
      Rgdamian
      Explorer | Level 3
      1 year ago
      I’ve sent a request via the support page and there was no ticket number I received. It stated that I would get a response in a few days, but where is that response being sent to? The email I do not have access to anymore (and the one the support form wanted me to type in)? I added my personal email in the notes, but I’m not certain I will get a response at my personal email address.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Rgdamian! Can you please double check your personal email address again, along with its spam folder, and let me know if you still can’t see a ticket number?

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