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Mrs Erlich's avatar
Mrs Erlich
New member | Level 2
3 years ago

Canceling a free trial subscription

I want to cancel my free subscription and I clicked plan -> cancel trial -> select reason for cancellation -> continue till the end Then the Plan tab switched to Dropbox Basic mode, but how do I kn...
cancellations
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Done, I'd be more than happy to help! 

 

Since you contacted Apple, and under your subscriptions in the app store, the trial shows as cancelled, you have nothing to worry about. 

 

The changes will reflect on your Dropbox account, once the account is no longer part of the trial, and that would be on February 11th. 

 

I hope this helps! 

Done's avatar
Done
Explorer | Level 3
3 years ago

Okay, but is there no way to contact the Dropbox Support Team and have them take a look to make sure there will be no problems on the 12th of February?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Done, since you are on a trial, you can try contacting support directly from the site if you have any further queries.

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