We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone number. Everything worked last week when we opened a ticket. Has anyone else experienced this? Does anyone have the Dropbox phone number?
Same problem here, but with my Plus account. For the record, it's Friday now and it looks like y'all have been trying to get help from someone all week.
Hey @robin712 , this is an entirely different problem.
If you got a message that your account was downgraded, it means that your payment didn't go through (expired credit card, not enough funds on the account, etc). Normally, you just need to change the payment method, and your Plus account will be back as soon as the payment goes through.
If, like it seems to be your case, you are still experiencing issues to upgrade, you can access email support for Payment issues even if you're back on a Basic plan.
To do so: - Log out of your account, or use an Incognito window on your browser.
