Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I'm wondering why the hell Dropbox just hit my cc for 750 dollars!?!!?!?! Anyone have this great experience?????
Talk to your bank. My bank is crediting the money back to my account. It was that easy.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
My bank is crediting the money back to my account. Thank god my bank actually defends the consumer over the the big corperation. All they had to do was look at the Dropbox Business front page on the website to see that it was misleading. Check the FTC. Just google (inernet sales refund law internet account) it's the second listing. The rules are stated very clearly.
If you are as unhappy as I am with the Dropbox $750 scam please read the https://www.ftc.gov/tips-advice/business-center/guidance/advertising-marketing-internet-rules-road#g... page to see how the FTC feels about businesses misleading their consumers. This is all very illeagal in the USA. Please contact the FTC about this matter.
Your inability to understand what is clearly stated does not make it illegal or misleading.
Note: Your other two posts were flagged as spam due to the external links.
It's not my abillity to understand that is in question according to the FTC. It's the abillity to mislead and decieve consumers that is the crime. If Dropbox was conducting legitimate business they would not hide behind someone called a "Super User" they would take full accounabillity and officially answer or communicate. Instead they have a phone # that directs you right back to the internet. They offer online help that does not even know who you are or have access to your account. If you email them they give a Dropbox minion and refuse to give you a supervisor. What has let them get away with this so far? Do they actually plan to stay in business? Or are they about to go under so they are stealing as much as possible while they still can while they can?
In reply to Super User Mark,
"Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it."
Yes they did, against their will.
Yes. They did the same thing to us Friday, March 31. I had spent 2 hours on chat and the phone trying to upgrade our account and got nothing but the run-around. They told me to cancel my account, finally ... and re-subscribe. They said the Advanced Plan would be a monthly billing. They lied. We're taking action.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!