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Dropbox size on Desktop is smaller than Dropbox size online

Dropbox size on Desktop is smaller than Dropbox size online

NAK
Explorer | Level 3
Go to solution

With Dropbox Basic, I recieved an alert saying my dropbox is full -all 8.25 GB are used.

But when I check my Dropbox file on my desktop it's size is 1.89 GB.
All folders are marked to sync so I can't find a logical explenation for this & my Dropbox won't sync because it claims to be full...

 

Thanks for your help!

11 Replies 11

NAK
Explorer | Level 3
Go to solution
Thanks for you response.
I do have the latest version & I practically went through all my folders to make sure & there are no syncing problems.
Non the less, there is a big difference in size between the size Dropbox says is used in my account as apossed to the size I see when I check the size. Since I don't have any way to check sizes in Dropbox online, it is impossible to identify the source of the problem.
Is it possible folders that are shared with me but that I did not add to my Dropbox, take up space on my Dropbox?
If not, I cannot think of any other reason...
Is it possible to check what is the issue?

Jane
Dropbox Staff
Go to solution

Hey NAK

 

I can sure help! 

 

The best way for me to investigate this case would be to have a look at your account. Could you please open a new ticket with us and let me know a ticket ID in your reply? On the support request, could you include a screenshot of the space that you have used on your account online and a second one grabbing the "info" of the Dropbox folder by right-clicking on it (or going to "Properties" if you are on a Windows device)? 

 

Looking forward to hearing back from you!

 

Kind regards, 

JaneA

 

 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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