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With Dropbox Basic, I recieved an alert saying my dropbox is full -all 8.25 GB are used.
But when I check my Dropbox file on my desktop it's size is 1.89 GB.
All folders are marked to sync so I can't find a logical explenation for this & my Dropbox won't sync because it claims to be full...
Thanks for your help!
Hey NAK,
I can sure help!
The best way for me to investigate this case would be to have a look at your account. Could you please open a new ticket with us and let me know a ticket ID in your reply? On the support request, could you include a screenshot of the space that you have used on your account online and a second one grabbing the "info" of the Dropbox folder by right-clicking on it (or going to "Properties" if you are on a Windows device)?
Looking forward to hearing back from you!
Kind regards,
JaneA
Jane
Community Moderator @ Dropbox
dropbox.com/support
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