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Email address to Dropbox Help

Email address to Dropbox Help

enseko
Explorer | Level 3

Hi,

 

Which is the email address to Dropbox Help? I need an urgent help to solve a problem I encountered in Dropbox.

Where on Dropbox web pages could I find the email address to Dropbox help?

Thank you for your quick reply.  

8 Replies 8

Jay
Dropbox Staff
Hi @enseko, thanks for joining the Community!

Currently, there isn't a direct email address to contact Dropbox support. 

Depending on your existing plan, you may be able to create a ticket from the support page. Your support options will vary depending on the plan.

If you require any general assistance, without any personal information, you can let me know and I can assist on the forum!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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bklynivy8
New member | Level 2

I have been trying to contact support but I keep receiving an error message. Please advise

bklynivy8
New member | Level 2

When I try to email, I get a message that says "There was a problem completing this request" in red at the top of my screen. 

Mark
Super User II

Can you try a different browser? Or clear cache and cookies etc. to see if that helps? 


 


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yoon jun
Explorer | Level 3
Please tell me your support team email address. Not community & chatbot.

Hannah
Dropbox Staff

Hey @yoon jun, thanks for reaching out to us.

 

The support options you have available, depend on the type of plan you're on and you can find them through this page.

 

If you're on a free Basic account, email support is not available, but if you want, you can let us know what kind of issue you're having, so we can try to assist you here, on our Community.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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JoeEurope
New member | Level 2

Hi Hannah...  I noticed one of my referrals got 5GB to start on the Basic Free Plan. And when I started, I only got 2GB. I did a few referrals and now I'm up to 3.75GB. But I think it's unfair that you're starting new referrals at 5GB now and I'm still nowhere near that. Any chance you can push me up so that we're all starting at the same level and same amount of space? Much appreciated.

Megan
Dropbox Staff

Hi @JoeEurope, I'd be happy to help! 

 

Our Basic plan starts with 2GB for everyone. 

 

However, if someone started with 5GB that would mean that either they sent out more referrals, or that they got some sort of promotional space.

 

When you use our referrals with a Basic account you can get up to 16 GB. 

 

I hope this clarifies, let me know if you have any questions!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    JoeEurope New member | Level 2
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    Hannah Dropbox Staff
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    yoon jun Explorer | Level 3
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    Mark Super User II
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