How can I cancel a free trial?

[jwool1965]

When I started the free trial subscription I had an Android, now I have an Iphone.  How do I cancel my free trial?

[Walter · Accepted solution]

Hey there @jwool1965  - how are you today?

At first, I'd suggest taking a look at the following Help Center article:

https://help.dropbox.com/billing/cancel-free-trial

Let me know how this goes!

[steve67]

Hi There

Cancel free trial:  2TB space 7 days

I try to follow the steps as set out but the menu and directions given do not correlate to my screen.  I cannot identify the menu selections inorder to complete the steps.

[Walter]

Hello to you too Steve - how are you today?

I understand you're having issues with cancelling a Trial subscription - is that correct?

If I want to be completely honest here, I'm not aware of a weekly Trial subscription as the one you mentioned; could it be that you're on the Basic plan that comes with 2 GB of space and comes for free and perhaps you're referring to another service?

Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there? 

https://www.dropbox.com/account/plan

Let me know what you find and we'll take it from there @steve67. Thanks!

[steve67]

Dear Walter

Thank you for your response

Apologies...its a 14 day Free Dropbox Professional trial

Kindly See message received below

I want to cancel this  before I get charged.

message from Dropbox:
"Hi Steve,
We hope Dropbox Professional has elevated how you create and share your work.
Just a heads up—your trial ends September 9, 2019.

If no cancellation is made to the free trial by then, $22.99 per month (including applicable taxes) will be charged to the account on file until the plan is canceled. Previous charges won’t be refunded at the point of cancellation."

Your request refers: 

“Just to make sure we're on the same page, can you take a look at your account's plan tab and let me know what it reports there? “

"Personal account

Dropbox Basic

See other plans 

Does this mean that I did manage to cancel it?

Regards

Steve67

[Walter]

Yes, that is correct Steve!

Just make sure that you received this email to the email address that was indeed associated witht the Professional trial you mentioned.

If you'd like more account specific assistance, you can always log a ticket with our team so we can assist further: https://www.dropbox.com/support

Happy Monday!

[steve67]

Hi Walter

It did not Work !!

They billed me: See email...

Hi Steve, Congratulations on upgrading your account to Dropbox Professional! This email serves as your receipt. A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice. Email account: [personal information removed for security purposes] Amount: $19.99 New space: 3 TB Transaction ID: b4b4j25s Need help? Check out our support page for more information. - The Dropbox team

[Walter]

Then, I'd suggest logging a ticket with our Support team from the email address associated with the account in question (the one that's attached to the charge at hand as shown in your screenshot) Steve. This would be the best way to handle this moving forward. 

Also, note that I removed your personal information from your post to better align with our Community's Guidelines. For account specific assistance, you can always log a ticket with us tthough this page: https://www.dropbox.com/support

Let me know the ticket's ID once you do and I'll get on it asap. 

Thanks!

[Dinesh P K]

Hello

Am almost completing my free trial period and dont need the service further, so please advise how to cancel during the trial period.

I cant find the Admin console on the left side or after clicking on the logo.

Please guide me.

Thanks

Dinesh

[Daphne]

Hey @Dinesh P K, I hope you're well today!

If you haven't already, please take a look at the link Walter provided above.

If you're not seeing the Admin console, you can check which trial you're currently using from your Plan page here.

Let me know if this helps!