cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I check if I have a subscription with Dropbox? I want to create a Vault

How do I check if I have a subscription with Dropbox? I want to create a Vault

Scouser01
Explorer | Level 3
Go to solution

I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a

1 Accepted Solution

Accepted Solutions

scouser
Helpful | Level 6
Go to solution

Thanks for your help so far. As I’m trying to empty my iPad of all my files stored there, I also asked Apple help. They steered me in the right direction, and I’ve found the method. I think we can close this case now- but I’m fairly ancient, and severely sight impaired, so I may be back on with daft questions in the future!

View solution in original post

6 Replies 6

Walter
Dropbox Staff
Go to solution

Hey there @Scouser01, thanks for using Dropbox and welcome to our Community!

 

You can check the plan you're on at the moment on your account's plan tab.

 

As for the Dropbox Vault feature note that it is available to users on the Dropbox Plus, Professional, and Family plans at the moment.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Scouser01
Explorer | Level 3
Go to solution

Thanks. I have plus, and have found my vault. Now I want to transfer an iPad pages file into it, but all it seems to want me to do is either scan, or take a photo. How do I put the file in there please?

Walter
Dropbox Staff
Go to solution

Are you doing this via the Dropbox mobile app or through a web browser @Scouser01


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

scouser
Helpful | Level 6
Go to solution

I’m using the app on my ipad. I’m getting rid of it, so I want all my files in Dropbox, and some in the vault.

Nancy
Dropbox Staff
Go to solution

Hi @scouser! Hope it’s OK to jump in. 

 

Can you send me a couple of screenshots of what you see on your end? That’ll help me assist further. 

 

More specifically, I’d like you to upload a screenshot of what you see here, as well as one more showing the options that you see when trying to add files to your Vault. 

 

Thanks.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

scouser
Helpful | Level 6
Go to solution

Thanks for your help so far. As I’m trying to empty my iPad of all my files stored there, I also asked Apple help. They steered me in the right direction, and I’ve found the method. I think we can close this case now- but I’m fairly ancient, and severely sight impaired, so I may be back on with daft questions in the future!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    scouser Helpful | Level 6
  • User avatar
    Nancy Dropbox Staff
  • User avatar
    Walter Dropbox Staff
  • User avatar
    Scouser01 Explorer | Level 3
What do Dropbox user levels mean?