How do I check if I have a subscription with Dropbox? I want to create a Vault

[Scouser01]

I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a

[Walter]

Hey there @Scouser01, thanks for using Dropbox and welcome to our Community!

You can check the plan you're on at the moment on your account's plan tab.

As for the Dropbox Vault feature note that it is available to users on the Dropbox Plus, Professional, and Family plans at the moment.

I hope this helps!

[Scouser01]

Thanks. I have plus, and have found my vault. Now I want to transfer an iPad pages file into it, but all it seems to want me to do is either scan, or take a photo. How do I put the file in there please?

[Walter]

Are you doing this via the Dropbox mobile app or through a web browser @Scouser01? 

[scouser]

I’m using the app on my ipad. I’m getting rid of it, so I want all my files in Dropbox, and some in the vault.

[Nancy]

Hi @scouser! Hope it’s OK to jump in. 

Can you send me a couple of screenshots of what you see on your end? That’ll help me assist further. 

More specifically, I’d like you to upload a screenshot of what you see here, as well as one more showing the options that you see when trying to add files to your Vault. 

Thanks.

[scouser · Accepted solution]

Thanks for your help so far. As I’m trying to empty my iPad of all my files stored there, I also asked Apple help. They steered me in the right direction, and I’ve found the method. I think we can close this case now- but I’m fairly ancient, and severely sight impaired, so I may be back on with daft questions in the future!