How/where do I access the ticket number from an email chat with Dropbox?

KRo24

How / where do I access a ticket number from an email chat with Dropbox? Getting answers / invoices has been IMPOSSIBLE!!!!!

Hannah

Hi there, @KRo24, thanks for posting your question today.

When you first reach out to our Support team, an automated email with the ticket number comes to your email's inbox.

Can you check both your inbox and your spam folder, in case it went there?

Keep me posted.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Mark

You are emailed it after the chat finishes.

Or it may show at www.dropbox.com/support

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

KRo24

Yep. I have the email! However, they are SUPPOSED to be sending me INVOICES! Instead, I keep getting emails that says "there is an update on your support ticket." But....I can't seem to find the update AND no one has sent me invoices. I NEED these for taxes and it is beyond frustrating that I can't get to them!

Jay

Hi @KRo24, you should receive emails from the support team with information, and not view it on the site.

Do you have the ticket ID from when you contacted the team?

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Mark

Have you replied back to the emails and asked whats happening?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

How/where do I access the ticket number from an email chat with Dropbox?

How/where do I access the ticket number from an email chat with Dropbox?

Top contributors to this post