I am perplexed by how to cancel Dropbox Pro and cannot get a live human to help me.

[jojohughes99]

I am perplexed by how to cancel Dropbox Pro and cannot get a live human to help me. I keep getting billed monthly. Passwords don't match. Help!

[Megan]

Hey @jojohughes99, happy Tuesday! 

First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? 

In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions.

Let us know if you have any other questions!

[blunn]

I have been getting charged for 6+ months .. i cannot figure out waht email/account is driving thsi .. i filled in teh credit card finder tool doesn't recognize my credit card .. i think the charges got carried over from a previous version of this card that i got ... i filled out the account form or hat ever its called twice now and no one contacted me ... please for the love of all that is good some human talk to me .. this is infuriating and causing me distress

[Megan]

Hey there, @blunn, thanks for posting here! 

I just sent you an email, in order for us to have a closer look into this, and we'll take it from there. 

Thanks a bunch!