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Re: Being charged for an unknown account
I'm reaching out / logging in thru my personal Dropbox account.
There is a charge on our companies VISA for $1200 and I don't know what it's for??
I tried the "lookup" tool for credit card charges and it's not working... no one at my office knows if this in an older account that a prior employee set up before I started working here / we have no access to it, don't know what the e-mail address is, etc.. how can i SPEAK WITH A PERSON to rectify this?
This is SUPER annoying!!
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- Rich
Super User II
sammyjoms wrote:
There is a charge on our companies VISA for $1200 and I don't know what it's for?? ... how can i SPEAK WITH A PERSON to rectify this?
With that amount it's likely for a Business account which would allow you to access phone support, but phone support is initiated via a callback through the admin console of the account, and only the team admin would have access. There's no phone number that you can call. If you can't sign in to the account to access the admin console, you'll need to open a ticket.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
