I'm not sure if I cancelled my subscription

[janetdaveyhynes]

I hope I've cancelled or at least downgrade my account  BUT I can't seem to get any answers   is there anyone who will speak directly to me to this problem  

[Hannah]

Hey @janetdaveyhynes, thanks for reaching out to the Dropbox Community.

Are you referring to cancelling a paid subscription or a trial?

If you go to the plan tab in your account settings, what do you see?

Let me know and we'll go from there.

[janetdaveyhynes]

Hannah

There are several problems here

1. -- I'm not sure which email I used to set up my acct   (Either: [removed] OR [removed])

2,  Not sure IF I set up a family subscription or an individual account

3.  I've tried to cancel my account months ago, and DropBox continued to take a payment on my credit card (approxx 18.?? Canadian Funds)

4.  I got so frustrated with not being able to reach someone in person I may have Deleted my account and nothing is showing up.

5.  Is there anything different signing up/on when I'm in Canada??

Please help me with this --- I just want a refund

Janet

[personal information removed per the Community's Guidelines]

[Rich]

@janetdaveyhynes 

First, please do not post your personal information on a public forum like this. Anyone could call you trying to impersonate Dropbox and if you're not careful, you could easily give up more information to them.

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I've tried to cancel my account months ago, and DropBox continued to take a payment on my credit card (approxx 18.?? Canadian Funds)

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Use the credit card charge lookup tool to identify the account that you're being charged for, then you can sign in to that account and verify that you've cancelled it.