I upgraded but my storage hasn't been updated

[natureboyyy]

So today i ran back dropbox 11.99 for some 2000gb and it took my money but didnt give me my space

[Megan]

Hi @natureboyyy, let's see what we can find together! 

The first thing you want to do is to use our self-serve look-up tool in order to locate the charge. Can you give this a go, and check if you accidentally upgraded the wrong account? 

Keep me posted, and we'll take it from there. 

[natureboyyy]

The problem was in the apple purchase. I still
havent been updated from dropbox or apple. i sent the receipt to dropbox support too. Been waiting for litteraly 5 days

[Megan · Accepted solution]

Hey @natureboyyy, happy Wednesday! 

Would you be able to send me your ticket number, so I can locate it on our system? 

[natureboyyy]

16678444

[Megan]

Hi @natureboyyy, happy Monday! 

I was able to locate the ticket number, and it seems that a support agent has replied back to your case in regards to this. Were you able to see their latest response this past Wednesday? 

Also, if you have additional questions, you can always reply back and ask anything that's on your mind. 

[DidierStephan]

same for me i was said box is full after somebody shared documents with me, i could take out most of the big documents so it should be updated but i do not see this happening

i could manage for over 10 years

how to have an update?

Thank you