Plans and Subscriptions
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There is a 50% trial that I just signed up for on the AppStore (IOS).
I processed payment through the App Store (IOS) and got charged for it.
However, in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: 'Unable to Restore Purchases The operation couldn't be completed (NSURLErrorDomain error 409.)".
I did try on multiple Wifi + 4G and same error.
Could you please reach out to me by email to fix this issue?
Thank you.
Hi @alepeco, thanks for bringing this to our attention.
In order to look into this matter in more detail, can we contact you at the email associated with your forum profile?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Yes please. Thank you.
Hey @alepeco, sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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