Incorrect account downgrade even though the agent told me that shouldn't happen.

Alla Nabatova

Hello,

My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.

Ticket number of my initial request: Ticket #22865226

Ticket number of yesterday's request: Ticket #22921167

It would be great if you could assist me on this matter. Thank you.

Megan

Hey there @Alla Nabatova, thanks for posting here!

I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity.

Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me?

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Alla Nabatova

Hi Megan,

Thanks for reaching me out.

I've responded to your email.

Incorrect account downgrade even though the agent told me that shouldn't happen.

Incorrect account downgrade even though the agent told me that shouldn't happen.

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