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Dropbox Plus Plan but can't access email support
Dropbox Plan Plus Payment Method Card How did you upgrade? Don't remember Question or Issue I want to email a question to support as the chatbot isn't able to resolve my issue. When I go to http://www.dropbox.com/get_help,it says my support options include email, but I only have access to the chatbot. It's the exact same issue as the thread below and I have tried all the suggestions in the thread below. https://www.dropboxforum.com/discussions/101001018/i-cannot-access-email-support-with-my-paid-plus-account/853500/replies/853585Tell Us How You Use Dropbox
No two people use Dropbox in exactly the same way. Some of you rely on it every day for work, others for school, creative projects, or keeping life organized - and we love that. Weâd love to hear how youâre using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features you canât live without? What workflows have you built that save time or reduce friction? And where do you see opportunities for us to do better? Your tips, ideas, and honest feedback really help us to make sure we can share useful tips, and they help other community members discover new ways to get more out of Dropbox too. Share your experience, favorite features, or suggestions in the comments below. Your voice truly helps shape the future of the Dropbox community đ The Dropbox Community Team
I can't edit my original text in PDF files, even though I'm on the Plus plan.
I finally bit the bullet to upgrade to the Plus Plan primarily for pdf editing capability. When I tried my first pdf edit, I as so disappointed to find that this plan does not allow for editing of original text! As I read the Features web page regarding pdf editing, I saw "With Dropbox plans, you can make in-line text edits that automatically match the original document's font family, size, and styling" and thought that a paid Plus plan would do the trick. Is there any intention to enhance the Plus Plan pdf editing capabilities? Not sure if I need this plan with current limitations.
I deleted my friend's folder by accident in November. Can it be restored?
My friend gave me Can Edit permissions on her Dropbox Plus account, and on 13th November 2025 I deleted the entire folder (I thought I was making space on my laptop). Dropbox Plus has a 30 day recovery window, it's now January 2026 - is there any hope I can recover these now? It wasn't her fault! Thanks so much
How to remove linked debit / credit card from my Dropbox account?
Dropbox Plan (Plus) Payment Method (Debit Card) Can you please help to unlink / unsubcribe / remove card details from my dropbox plus account. I previously paid yearly for Dropbox Plus Account and now I do not want to have this subscription. I tried in the BILLING SECTION but there's no way to delete the card details. I hope I can get your kind assistance and response.I can't contact Dropbox support via email, even though I'm on Plus.
Hello I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way to email about my support request. Everything I click that looks promising just redirects to the chatbot, and the chatbot itself only offers suggestions that redirect back to it. Please tell me how to email regarding a support request. Thank you!
I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet.
Dropbox plus Payment Method ideal How did you upgrade? Via website after login on account Question or Issue I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordinglyâŠ. It keeps telling me I need to upgrade
