My account is Basic, even though I'm paying for a plan

[bjohnsonjas20]

I pay my subscription through the Apple Store, I have had a subscription for a few years now. When i upgraded phones it shows that my dropbox account is basic. I called the Apple Store as suggested, Apple stated that the account shows good standing with them, and they are currently charging my credit card. For the past three or four months its still showing a basic account. I have tried everything to contact dropbox as suggested by Apple Store but still unable to talk to someone. Helpppp

[Rich]

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@bjohnsonjas20 wrote:

I pay my subscription through the Apple Store ... it shows that my dropbox account is basic.

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First, make sure you're signed in with the same account that you used on your previous phone. If that's not the issue, go into Settings within the Dropbox app and restore purchases.