My plan got cancelled, even though it expires in April

[azzikr16]

I just noticed my plan was downgraded from PRO (3TB) to Basic and as I checked from my latest billing, my PRO subscription should end by April 4, 2024, and it is only March 12.

[Nancy]

Hey @azzikr16, and welcome to our Community. 

Can you send me a screenshot of the last upgrade/renewal email you got from Dropbox, while showing the date you received it at? If there’s any personal info on it, please make sure to hide it. 

I’d also like a screenshot of what you see on this page.

Keep me posted.

[azzikr16]

Please take note that I do not recall canceling anything because I need Dropbox every day, but it says here that I did.

Here is the last email from Dropbox.

Also, here is what the billing page says.

Thank you.

[azzikr16]

Is there any update?

[Nancy]

Hey again, @azzikr16! Can we log a ticket for you to this email address? Since this is a billing issue, we’ll need to have account visibility to further help.

[azzikr16]

Yes

[Nancy]

You’re all set, @azzikr16. Please reply back to my email, when you see it.