Need to cancel the subscription under my credit card

[Roela]

Hi, I need help on the cancellation of the subscription under my credit card. The company that I am working for is using my card for the dues and subscriptions. Now, the employee using Dropbox already resigned and we don't know the credential she used. I tried to look up the transaction ID using my credit card last 4-digit and expiration date but can't proceed. Can you help me on this?

Thanks,

Roela 

[Walter]

Hey @Roela, I'm sorry to hear you're having issues with this.

Would it be OK if I reach out via email to have a further look internally?

Let me know and I'll use the email address that's associated with your profile here, on our Community.

Thanks a bunch!

[Roela]

 Hi Walter,

Thanks for reaching out to me. Yes, please use the email on my profile so I can share to you other details you needed. 

Regards,

Roela

[Walter]

Sure thing @Roela - you've got  

[devynrush]

I need to cancel my subscription, too. I did not realize I was still being charged annually and need a refund of $119.88 which was charged to my account on December 18. I do not use this account any longer, so I hadn't noticed the charge until now. Please contact me. Thank you!

[Jay]

Hi @devynrush, according to your bank statement, were you charged by Dropbox, iTunes or Google Play?

[devynrush]

Hi Jay, it says Dropbox.com

[Walter]

In that case, may we reach out via email to have a further look internally @devynrush?

Sorry for jumping in here by the way!

[devynrush]

Yes, please email me at [Removed as per Community Guidelines] - thank you!

[Jay]

I've sent an email to the email address associated with your forum profile. Please could you reply to it as soon as possible!