No longer have access to the email to login and cancel my subscription

[ChristopherC]

Hi all,

I recently noticed that I'm still being charged for a yearly Dropbox Plus plan I thought I'd cancelled years ago. Unfortunately, I no longer have access to the email address I used to log into that account, so there's no way to get in to cancel the plan or ask for support. I beliece I still remember the password for the account but cannot access the 6-digit code they're sending me to the email address / username. Could someone from Dropbox please help me?

[Hannah]

Sorry to see you're in this situation, @ChristopherC.

In this case, it would be easier to cancel the subscription, so I would suggest opening a ticket with our support team directly.

To do so, open a private browsing/incognito window and go to this page, fill out the form and submit your request.

Once you have your ticket number, please send it along to us as well.

Thanks!

[ChristopherC]

Thank you, Hannah! I just filled out the form and received this support ticket number: 23265447

[Megan]

Hey @ChristopherC, thank you so much for the ticket number! 

I was able to locate it on our system, and can reassure you that an agent will be on it as soon as possible.

Thanks for your patience, let us know if you need anything else!