Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
3 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
Payments
upgrades
Web
RMalik's avatar
RMalik
Explorer | Level 3
3 years ago
Hi Nancy, thanks for the reply and link. Sorry for the potentially dumb question but I can’t seem to find a way to create a ticket on the support page you shared. I’ve looked at that page before as well but it seems to only have help articles or a chat bot (which I’ve already tried unsuccessfully). Thanks for the help
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

RMalik, is there any chance that you’re not logged in to your Dropbox account, when opening the link l sent you? 

 

If you’re signed in, you should be seeing an option to create a ticket with our support directly. 

 

If you want, you can also send me a screenshot of what you see when visiting our Support page.

  • RMalik's avatar
    RMalik
    Explorer | Level 3
    3 years ago

    Hi Nancy , apologies for the late reply. I am signed into Dropbox but still can't see the option to create a ticket. I see generic help options that I've been seeing from the beginning. It's several screenshots as I scroll down the page; I'm attaching them here in case that helps. Thank you for looking into this!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RMalik, sorry to hear you're having issues with this.

     

    Would it be OK if we reach out via email to  have a further look internally? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!