Forum Discussion

rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me....
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey rowoo, thanks for reaching out to our us!

If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid.

Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt.

Keep me posted!
  • rowoo's avatar
    rowoo
    Explorer | Level 3
    5 years ago

    Hi @Hannah, thanks for your reply.

     

    I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?

     

    I haven’t joined a Dropbox trial recently.

     

    Thanks.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thanks for the update here!

      Can I reach out to you via email, so we can sort this out?
      • rowoo's avatar
        rowoo
        Explorer | Level 3
        5 years ago

        Hi Hannah,

         

        Yes please do. I look forward to hearing from you. Thanks!

  • IGOTHACKED1's avatar
    IGOTHACKED1
    Explorer | Level 3
    3 years ago
    Hi, my debit card details have been used in a fraudulent transaction to sign up for a Dropbox account. I have the debit card details and the transaction code. I have had enough speaking to the bank to help me with this issue. I hope Dropbox can assist me in getting my money back. Thank you!
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey IGOTHACKED1, sorry to hear that.

       

      May we reach out via email to have a further look internally? 

       

      Let us know and we'll use the email address that's linked to your profile here on our Community. 

      • IGOTHACKED1's avatar
        IGOTHACKED1
        Explorer | Level 3
        3 years ago

        Hi Walter, thank you for getting back. You may contact me via my account's registered email address.

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