Forum Discussion

rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me....
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey rowoo, thanks for reaching out to our us!

If they payment has not been processed and settled on your end, there's no way for us to identify it, I'm afraid.

Do you have an account that recently joined a Dropbox trial perhaps? Because our trials are autorenewing, so that would explain the attempt.

Keep me posted!
rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Hi @Hannah, thanks for your reply.

 

I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?

 

I haven’t joined a Dropbox trial recently.

 

Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update here!

    Can I reach out to you via email, so we can sort this out?
    • rowoo's avatar
      rowoo
      Explorer | Level 3
      5 years ago

      Hi Hannah,

       

      Yes please do. I look forward to hearing from you. Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Sure thing! I just reached out to you, so make sure to check your emails!

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