Forum Discussion

rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Suspected fraudulent charge attempt

There has been a suspected fraudulent charge attempt on my credit card from Dropbox but I am unable to speak to anyone about this. I have the transaction ID but the lookup tool is not working for me....
billing
Payments
rowoo's avatar
rowoo
Explorer | Level 3
5 years ago

Hi @Hannah, thanks for your reply.

 

I have the transaction id (vrlty7d55rhf) and can supply my credit card details. Can you not trace from this information?

 

I haven’t joined a Dropbox trial recently.

 

Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the update here!

Can I reach out to you via email, so we can sort this out?
  • rowoo's avatar
    rowoo
    Explorer | Level 3
    5 years ago

    Hi Hannah,

     

    Yes please do. I look forward to hearing from you. Thanks!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Sure thing! I just reached out to you, so make sure to check your emails!
      • kino2's avatar
        kino2
        New member | Level 2
        5 years ago

        They have just tried to charge my card under Dropbox*vrlty7d55rhf and Dropboxinc. I have also not signed up for subscription lately. Could this be looked at please?

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