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The billing tab is missing, where can I find it?

The billing tab is missing, where can I find it?

vico_help
Explorer | Level 3

I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?

5 Replies 5

Jay
Dropbox Staff
Hi @vico_help, thanks for posting today!

If you're not seeing a billing tab, then it's possible that you're no longer on a paid plan.

Could you check what plan you're on according to this page?

You can see any receipts on your account, even if you've never paid for a plan, on this page.

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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vico_help
Explorer | Level 3

Hello,

The billing tab has disappeared. I was downloading my receipts from this location however now that Billing tab can't be seen. This has been like this for approx 2 months. Help please as i require these receipts for work. 

Thanks

Walter
Dropbox Staff
Hey there @vico_help; thanks for posting on our Community again!

I just merged your post into your previous one as they're related. 

Did you have the time to go through Jay's suggestions yet?

Specifically, what is your account's plan tab reporting?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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WR_O
New member | Level 2

The billing tab is missing from the Admin console.  My plan page shows me the space we have left and this "You’re an admin of the Oasis Dropbox account." That's all. I need to add a license which I used to do through the billing tab. Please help.

Megan
Dropbox Staff

Hey @WR_O, I'd be happy to help! 

 

It's rather odd that you don't see your billing tab at all. Are you sure you were the one that updated the billing info on the team in the first place? 

 

Is it possible that it was some other member of the Team, or a reseller maybe?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    WR_O New member | Level 2
  • User avatar
    Walter Dropbox Staff
  • User avatar
    vico_help Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
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