Unable to update card details "To protect your info, please verify your payment"

[Glen Wayman]

Hi There,

My dropbox payment card has expired and I am unable to change my card, whenever i enter my new one I get this screen (see attached). Nothing happens, nothing is loading and my internet is very very good.

Is there a way for me to update my card details here using support?

Thanks,

Glen

[Megan]

Hey there, @bolddp, thanks for posting here today! 

Do you try to upgrade your account, or change your billing info? Have you tried a different browser, or another payment info, by any chance? If so, do you get the same results? 

Let me know what you find!

[bolddp]

I tried to update my card details, since the previous one had expired.

[Megan]

Hi @bolddp, what happens when you try a different browser, or an incognito tab on your current one?

Could you send me a screenshot of the error you get, when trying to update your billing info?