Unauthorized Charge

[stgray]

Hello,

I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:

"Credit Card DROPBOX SIGN YEARLY HTTPSWWW.HELL CA Date 12/17/2/Principal Amt: $195.98"

Here is what Dropbox's chatbot is telling me:

"Your most recent charge was for $11.99 charged to Visa ending in 7766 approved on 13 Apr 2020 GMT for Dropbox Plus - 2TB (4/13/2020 to 5/13/2020)."

Obviously, these don't add up. I have another email that I've used to log into Dropbox in the past, but I have never had a paid account through that email. 

Please help!

Thank you,

Sam

[Walter]

Hey @sairasaleem053- thanks for the ticket ID. 
 

I was able to find it in our system and passed your comments on. A member of the team will be getting back to you soon, but please let us know if you have anything else to add in the meantime.

[Nobodybob]

I also have a charge coming off my card for 2 months now of $20.00 And the same address https www.HELL  Ca94158  14157660273

[Nancy]

Hey @Nobodybob. If you haven't done so already, please log a ticket with our support team via this page. They'll be able to check this further. 

Just don't forget to provide us with your ticket number here, as well. 

Thanks!

[Yxzzhx]

I am having the same issue. 

Here is my ticket number Ticket 22693809

Thanks

[Megan]

Hi @Yxzzhx, I hope you're doing well! 

I was able to locate your ticket, and saw that the agent responded back to you. Did you have a moment to check on their reply? 

Keep me posted!