Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I have an unauthorized charge from Dropbox, and I need to identify if it is an actual charge or a fraudulent charge. Here is the charge on my credit card statement:
"Credit Card DROPBOX SIGN YEARLY HTTPSWWW.HELL CA Date 12/17/2/Principal Amt: $195.98"
Here is what Dropbox's chatbot is telling me:
"Your most recent charge was for $11.99 charged to Visa ending in 7766 approved on 13 Apr 2020 GMT for Dropbox Plus - 2TB (4/13/2020 to 5/13/2020)."
Obviously, these don't add up. I have another email that I've used to log into Dropbox in the past, but I have never had a paid account through that email.
Hey @sairasaleem053- thanks for the ticket ID.
I was able to find it in our system and passed your comments on. A member of the team will be getting back to you soon, but please let us know if you have anything else to add in the meantime.
Just don't forget to provide us with your ticket number here, as well.
Hi @Yxzzhx, I hope you're doing well!
I was able to locate your ticket, and saw that the agent responded back to you. Did you have a moment to check on their reply?
Keep me posted!
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