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vkinglilo's avatar
vkinglilo
Explorer | Level 4
10 days ago
Solved

Unauthorized charges while on a Basic Account

I just got charged $184.67 for something I did not authorise.  Can someone help? 

Account Access
Billing
Payments
  • Walter's avatar
    Walter
    10 days ago

    Did you try running this transaction ID with the look-up tool I linked to earlier vkinglilo? 

    If you did and stumbled upon an issue or still have questions, let me know and I'll reach out via email to investigate further.

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    • vkinglilo's avatar
      vkinglilo
      Explorer | Level 4
      10 days ago

      I am on a Basic Plan. I have checked my accounts and this particular account is not linked to any of my payment plans.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 days ago

        Thanks for clarifying that for us vkinglilo 

        Have you tried using our self-served look-up tool to identify the email address that's associated with the charge in question?

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