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vkinglilo's avatar
vkinglilo
Explorer | Level 4
8 months ago
Solved

Unauthorized charges while on a Basic Account

I just got charged $184.67 for something I did not authorise.  Can someone help? 

account access
billing
Payments
  • Walter's avatar
    Walter
    8 months ago

    Did you try running this transaction ID with the look-up tool I linked to earlier vkinglilo? 

    If you did and stumbled upon an issue or still have questions, let me know and I'll reach out via email to investigate further.

6 Replies

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  • vkinglilo's avatar
    vkinglilo
    Explorer | Level 4
    8 months ago

    I am on a Basic Plan. I have checked my accounts and this particular account is not linked to any of my payment plans.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for clarifying that for us vkinglilo 

    Have you tried using our self-served look-up tool to identify the email address that's associated with the charge in question?

  • vkinglilo's avatar
    vkinglilo
    Explorer | Level 4
    8 months ago

    The charge says this :-

    4sq1t3vp1ldc via dropbox - I am not sure what that is. Is it associated with something else?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Did you try running this transaction ID with the look-up tool I linked to earlier vkinglilo? 

    If you did and stumbled upon an issue or still have questions, let me know and I'll reach out via email to investigate further.

  • vkinglilo's avatar
    vkinglilo
    Explorer | Level 4
    8 months ago

    Hi, Yes I did! Thank you, I have found whose account its linked to :) I appreciate your help!

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