cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unauthorized charge

Unauthorized charge

DeborahAcquino
New member | Level 2
‎04-24-2023 11:17 AM

I recently found a charge to my account from Drop box which I did not authorize for the amount of $119.88. I have spent way more time then I have to find a contact to demand a refund for this charge. Phone number provided has been busy and I have tried many different times day and night. 

  • 0 Likes
  • 1 Replies
  • 259 Views
0 Likes
1 Reply 1

Mark
Super User II
‎04-24-2023 11:37 AM

If you didnt give Dropbox your card number then you need to contact your card company and get them to refund it as your card has been cloned. 


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

0 Likes
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?