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Upgraded to PLUS and Dropbox charged my card twice, and still haven't given me the upgrade?

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Upgraded to PLUS and Dropbox charged my card twice, and still haven't given me the upgrade?

Marc16
New member | Level 2
July

Kathy Kay from DB says my transaction # isn't long enough, but I didn't issue the  transaction # dropbox did when they charged me twice to upgrade to PLUS, I still haven't received a refund or an upgrade.

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Walter
Dropbox Staff
July

Hi there @Marc16, sorry to hear about this.

 

Can you please share your ticket ID from your support interaction so that I can look it up in our system?

 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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