Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
How do I do a downgrade of my account? What happens to my files after the downgrade? If I transfer them to a different folder in dropbox will they be lost after the downgrade takes effect?
I had free Dropbox account for a long time. Recently switched to business account, but don't think I need it so didn't pay after the free trial. Will I loose anything going back to free or does it just automatically switch to free and retain information in the account files?
Hello!
No, you won't loose any files when you downgrade. In the Free plan, your storage is limited to 2GB. If you have more than 2GB currently in your account, you won't be able to add more files and your syncing will stop, when you downgrade.
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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